1. SCOPE

1.1. This Privacy Policy elucidates how your personal information is possessed, used, and shared when you visit or buy a product from orbelondon.co.uk

1.2. We intend only to process personal information adequately and apparently as recommended by data protection law together with the General Data Protection Regulation (GDPR). 

1.3. In particular, before attaining information from you (whether collected through cookies) we will intend to keep our maneuvers transparent, we’ll shed light upon how we process the data of our user, viewer, customer and consumer. We will not  process the information without your assent.

1.4.  The GDPR also describes certain ‘special categories’ of personal information that’s considered more sensitive. 

1.5. This policy also intends to elucidate the viewer interaction with the website. 

1.6. Furthermore, this section aims to brief out the data collection touchpoints incorporated by website i.e. website data entry, telephonic communication, digital media interaction, subscription or signing up while making a purchase and response to the survey.

  1. WHAT INFORMATION DO WE COLLECT

2.1. When an account is being created on our website or an order is being placed or else a user registers himself, we ask to enter name, mailing address, contact details, credit card information etc. to ease consumer experience. 

2.2. With the consent of the user we save this data for ensuring the accurate order delivery, for sharing promotional updates and for personalizing the experience.

2.3. Once you sign in to our website, you are not anonymous to us and the information provided by you at the time of signing in will be stored with us. 

2.4. You can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration.

2.5.  We indicate which fields are required and which fields are optional. We may automatically track certain information about you based upon your behavior on our Website. 

  1. HOW WE COLLECT INFORMATION

3.1. When our web page is accessed, required and relevant data regarding the user phone, IP address, country time zones and data about the cookies previously installed on the phone is collected.

3.2. Furthermore, as the user browses through the website, the products/item that he views or the way the user interacts with the site is automatically collected. This phenomenon is termed as “device information”

3.3. When a user is willing to take a product or service from our website, we extract certain information from the user that includes name, contact details, DOB, mode of transaction details etc.

3.4. When a customer reaches us either through an email/text inquiry or in response to our communication, we gather information about the way the user interacts with our website.

3.5. Data is gathered through “electoral registers” that is readily available for public access.

3.6. We collected user data via third party sources with whom the user shares information with consent. We share such reasonably practical info with the user as well.

3.7. Source of Device Information are as follows.

 Cookies: are the relevant data files that are stored automatically on a user’s system when consent to cookies are given upon visiting a site. http://www.allaboutcookies.org.

–  Log files: collects data on the way the user interacts with a certain webpage, this might include IP address, ISP provider details, browser type and referring/exit pages.

– Web beacons: are modern technology internet tools that track your site activity.

3.8.  If the user denies to provide the mandatory information for a certain service, we might refuse to provide access to the service.

3.9. During the user’s information/data collection, we inform the user about the purpose of accessing that information and its legal basis and the use of information with third parties or outside European Economic Area is also notified to the user.

3.10. In case of any doubt during data/information collection feel free to share your queries, we would facilitate you accordingly.

  1. HOW TO CONSENT

4.1. If at any point in time you change your mind while gathering the information and decide that you don’t assent, please let us know and we will stop processing your information in the specified manner, and if there is no continuing reason for possessing your data we will delete it.

4.2. If you don’t assent to a specific bit of information to process, we will try to ensure that our website and services still continue to work in the same way without that information.

  1. HOW DO WE USE PERSONAL INFORMATION

5.1. Data privacy and security is our utmost concern and priority. We tend to use personal information for specified purposes only and shall not keep this info longer after fulfillment of this purpose.

5.2. For user’s convenience we have given access to the GDPR jurisdiction, that implies on data collection, however, it is situation dependent. During data collection, we provide users with all the necessary information and they can always inquire regarding it.

5.3. To prohibit fraud and to prevent loss situations, this would be done in required circumstances and the ones that involve legal terms.

5.4. Solely for the purpose of market analysis, customer profiling (might include transactional data) and for conducting statistical research and testing we may ask for your consent, however, we might also skip it.

5.5. To help us administer and improve account administration, we might contact you about products/services we offer/offered or might offer in the future. However, there is always a room of certain exceptions.

  1. HOW DO WE PROTECT PERSONAL INFORMATION

6.1. We own strict security measures to protect personal information of our users. 

6.2. We incorporate Secure Sockets Layer (SSL) software to encrypt information you enter. For your order confirmation we reveal only the last five digits of your credit card numbers. 

6.3. We transmit the entire credit card number to the applicable credit card company during order processing.

6.4. Our security procedures mean that we may occasionally request identity proof before disclosing personal information. 

6.5. We request our users to sign off vigilantly after using the shared computer.

  1. DISCLOSURES OF PERSONAL DATA

7.1. Anonymity of your information will be maintained and data will not be disclosed. This excludes few circumstance related cases and those which require legal action.

7.2. We will be operating as a data controller so the use of data by data processors for unrequired specific purposes would be restricted. A contact will be maintained with GDPR. This contract imposes strict restrictions on data processors to avoid misuse of data so users would be given a vote of confidence by this contract as it ensures data security.

7.3. Under some circumstances, it would be mandatory to share certain information with a third party, in this case we would notify the user. If we receive relevant information about the user from a third party then we would notify the user as per GDPR jurisdictions.

7.4. We would require your consent to share the information in the best of your interests.

7.5. Under England and Wales jurisdiction and law, we may share the user data if it is required by law enforcement authorities for legal proceedings.

  1. DATA RETENTION

8.1. When you make an order through our Site,your order information will be maintained by us for our records, unless and until you ask us to delete this information. 

8.2. We keep this information as mandatory to deal with disputes, provide customer support and troubleshoot problems as authorized by law. 

  1. CHANGES TO THE PRIVACY NOTICE

9.1. We reserve the right to change the policy at any time. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Likewise, if our user makes changes to any personal information, it must be shared with us. 

  1. CONTACT US

10.1. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@orbelondon.co.uk

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